Cancellation & Rescheduling Policy

Your appointment is reserved just for you. If you need to cancel or reschedule, please provide at least 24 hours’ notice.

Cancellations or changes made with less than 24 hours' notice will be charged 50% of the scheduled service, invoiced via email. This fee must be paid before booking future appointments.

By booking, you agree to this policy.
Thank you for your understanding and support — it helps me offer the best service to all clients!

🛍️ How to Order Products

Ordering your favourite skincare and beauty products is easy!

• Shop online anytime through our website.

• Free shipping within Ontario on orders over $150.

• Free local pick-up available at our Collingwood storefront during business hours.

• You'll receive a notification when your order is ready for pick-up or has shipped.

Thank you for supporting local! 💛

General Policies

Product Returns
Opened products are final sale. If you experience an allergic reaction, we’re happy to offer an exchange or refund.

Gift Cards
Gift cards can be purchased online under the Gift Cards tab. To redeem, simply enter your gift card code when booking.

Children & Appointments
For safety reasons, we kindly ask that you do not bring children or babies to your appointment. We do not perform services on children under 16. Clients aged 16+ must have parental consent.

Arrival Time
Please arrive no more than 5 minutes early for your appointment, as we do not have a waiting area. You’re welcome to walk in at your scheduled time.

Photos of Results
If you prefer not to have your photo used for social media or marketing, or would like your face partially covered, just let us know during your appointment — we respect your privacy.

Please do not hesitate to reach out with any questions or concerns.

We appreciate your business!