Cancellation & Rescheduling Policy

Cancellation Policy
At Collingwood Esthetics by Megan Forrest, we value your time—and ours. To ensure a smooth experience for all clients, a valid credit card is required at the time of booking to secure your appointment.

Your card will not be charged unless an appointment is cancelled, rescheduled, or changed with less than 24 hours' notice. In these cases, a cancellation fee of 50% of the total service(s) will apply.

We appreciate your understanding and cooperation. As a boutique, appointment-based studio, each time slot is reserved just for you. Late cancellations or no-shows greatly affect our ability to serve others.

Thank you for respecting our time as we do yours.

🛍️ How to Order Products

Ordering your favourite skincare and beauty products is easy!

• Shop online anytime through our website.

• Free shipping within Ontario on orders over $150.

• Free local pick-up available at our Collingwood storefront during business hours.

• You'll receive a notification when your order is ready for pick-up or has shipped.

Thank you for supporting local! 💛

General Policies

Product Returns
Opened products are final sale. If you experience an allergic reaction, we’re happy to offer an exchange or refund.

Gift Cards
Gift cards can be purchased online under the Gift Cards tab. To redeem, simply enter your gift card code when booking.

Children & Appointments
For safety reasons, we kindly ask that you do not bring children or babies to your appointment. We do not perform services on children under 16. Clients aged 16+ must have parental consent.

Arrival Time
Please arrive no more than 5 minutes early for your appointment, as we do not have a waiting area. You’re welcome to walk in at your scheduled time.

Photos of Results
If you prefer not to have your photo used for social media or marketing, or would like your face partially covered, just let us know during your appointment — we respect your privacy.

Please do not hesitate to reach out with any questions or concerns.

We appreciate your business!